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The Components of an Effective
Case Management Program

Length of Program:

120 minutes

Course Description:

This program is designed to teach senior management staff, nursing leaders, and case managers how to design and implement a case management program that will be most effective for their facility.

• Case Management Program Definition

  • What is a true case management program?

  • Case management vs. utilization review/utilization management

  • Assessing organizational readiness

• Case Management Goals

• Case Management Functions

  • Utilization management

  • Proactive clinical care management

  • Discharge planning

  • Identification of additional patient needs

  • Outcomes measurement

• Case Management Program Structure

  • Physician-based

  • Unit-based

  • Product line

  • Hybrid

• Case Management Core Team

  • Case manager

  • Certification nurse

  • Social worker

  • Nurse manager

• Primary Roles and Responsibilities

  • Primary roles and responsibilities

  • Case manager skills and attributes

  • “Must do” daily activities

  • Discharge planning activities by position

• Case Management Staffing Levels

• Barriers to Effective Case Management

• The Case Management Challenge and Success Factor

Target Audience:

The course is designed for registered nurses, chief nursing officers, case managers, nursing managers, quality/performance improvement professionals, utilization managers, and front-line nursing staff responsible for incorporating case management activities in the nursing process.

At the conclusion of this program, participants will be able to:

• Know the basic components of a case management program.

• Know how to assess their case management program to determine if it has the required program elements and functions.

• Know the major goals of an effective case management program.

• Learn about common case management structure formats and the pros and cons of each.

• Know how to identify the primary roles and responsibilities for the case management program core team members.

Register now for our next scheduled course!

Occupational Health Solutions ensures your employees are trained in full compliance with OSHA and other applicable regulatory requirements.