Effective Communication
Skills for Healthcare Professionals
Presenter:
Length
of Program:
120 minutes
Course
Description:
This
program addresses the real-world communication challenges facing every
healthcare professional in America today.
Successful strategies are offered to increase the effectiveness of
both individual and organizational communication.
Participants will learn to identify the unique communication
realities in today’s healthcare environment.
Specific focus is dedicated to identifying the signs and symptoms
of individual and organizational communication effectiveness with
physicians, management staff, peers and patients.
The
content of this program is taken from the following books by Harry E.
Chambers:
Effective
Communication Skills for Scientific and Technical Professionals.
Perseus Books, Cambridge, MA 2000.
Getting
Promoted: Real Strategies for Advancing Your Career,
Perseus Books, Cambridge, MA, 2000.
Content
for the program will include the following:
Building
the bridge of effective communication
-
Integrating the critical dynamic of the message content and its impact on the receiver
-
Determine “what” to communicate and avoid crucial communication lapses or overload
-
Implement multiple delivery strategies for increasing communication effectiveness
Influencing
how others receive communication
-
Identify how to enhance the receiver’s ability and willingness to process your message
-
Control the crucial internal and external factors that can potentially distort your communication
-
Develop an assertive communication style and eliminate aggressiveness
-
Establish communication operating plans
Internal
organizational communication
-
Communicating successfully with the people above you
-
Effective communication in change environments
-
Increase effectiveness in meetings
The
challenges of effective listening
-
Assess current listening abilities
-
Identify the fifteen impediments to effective listening
-
Discover the twelve characteristics of an effective listener
-
The five critical components of the effective listening process
Target
Audience:
This
program is designed for all healthcare professionals, including
physicians, nurses, technicians, staff members, executives, department
heads and supervisors.
At
the conclusion of this program, participants will be able to:
-
Structure the content and delivery of their message more effectively
-
Select a communication style most appropriate for the listener or audience
-
Increase their efficiency in communicating before a group
-
Develop more efficient departmental or organizational internal communication processes
Register now for our next scheduled course!
Occupational Health Solutions ensures your employees are trained in
full compliance with OSHA and other applicable regulatory requirements.
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