Mutual Interest Conflict Resolution
Presenter:
Length
of Program:
120 minutes
Course
Description:
This
content-rich presentation prepares healthcare administrators, CEOs
trustees, managers and supervisors to create an environment that
stimulates productivity and creative thinking, while neutralizing
inevitable conflict. The root
causes of individual and healthcare organizational conflict are
identified, along with the typical factors that increase workplace
tension. Participants will learn strategies, techniques and methods to
reduce or neutralize the negative influences of conflict that contribute
to low productivity, disruptive behaviors, harassment claims and potential
violence. The content is
focused on developing the skills of effective conflict resolution while
building trust and maintaining successful workplace relationships.
The
content of this program is taken from the following books by Harry E.
Chambers:
No
Fear Management: Rebuilding Trust, Performance and Commitment in the New
American Work Place. St.
Lucie/CRC, Delray Beach, FL, 1998
The
Bad Attitude Survival Guide: Essential Tools for Managers.
Addison Wesley Longman, Reading, MA 1998
Getting
Promoted: Real Strategies for Advancing Your Career.
Perseus Books, Reading, MA 1999.
Finding,
Hiring and Keeping Peak Performers.
Perseus Books, Cambridge, MA 2001
Content
for the program will include the following:
Understanding
the root causes of healthcare workplace conflict
-
Systemic and non-systemic sources of conflict
-
Discover the factors which contribute to conflict resolution impediments
-
The manager’s role in conflict reduction and resolution
Interaction
vs. avoidance
-
Learn the four steps of effective conflict resolution
-
Overcome the trap of conflict avoidance
-
The dynamics of conflict and how to manage them successfully
-
The roles of fear and trust and their impact on the resolution process
Strategies
of effective conflict resolution
-
Appropriate coping skills
-
Identify and confront the negative manipulative behaviors
-
Mediation and arbitration
-
Strategies to reduce negative emotion in conflict
Target
Audience:
All
formal and informal leaders in the healthcare environment, including
administrators, CEOs, trustees, managers, department heads, supervisors
and team leaders.
At
the conclusion of this program, participants will be able to:
-
Diagnose the root causes and degrees of healthcare workplace conflict
-
Identify the building blocks of personal and organizational trust
-
Learn the critical destroyers of trust
-
Focus on mutual gain conflict resolution
-
Rebuild damaged relationships
-
Reducing the factors contributing to workplace harassment, intimidation and violence
Register now for our next scheduled course!
Occupational Health Solutions ensures your employees are trained in
full compliance with OSHA and other applicable regulatory requirements.
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